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School of Business

Economics professors Samuel Andoh (left) and James Thorson

Samuel Andoh, MBA program director and professor of economics, and James Thorson, professor and chair of economics, will be presenting their research titled “Female Entrepreneurs in Africa: Ethiopia, Uganda, Ivory Coast, and Ghana” at the 2019 Association of Global South Studies Conference in Buenos Aires, Argentina, December 12 – 15, 2019.

Andoh and Thorson’s research seeks to understand whether women are more or less likely to apply for credit compared to men, and what factors explain the disparity, as well as whether women entrepreneurs use less leverage than men, and finally, whether women entrepreneurs are risk-averse. The answers to these questions could provide insights on how policy makers can work to include women in the rapid economic growth which countries such as Ethiopia and Ghana are currently experiencing.

As director of Southern’s MBA program, Andoh hopes not only to conference with colleagues and share his research in Argentina, but also to meet with anyone curious about the MBA opportunities at SCSU.

To highlight the strength of the SCSU School of Business MBA program, and the high quality of the students in the program, Andoh points to two recent graduates.

Teresa Rivera, a mother of three, enrolled in the MBA program while still nursing a baby. She defied the odds to complete the MBA, took the Treasury Management course, which proved to be her ticket to an executive position at Hartford Healthcare, where she works as a senior treasury analyst.

Eliza Tabaka, a mother of two young children, worked as a translator and as a Graduate Assistant in the School of Business while she pursued an intense Accelerated MBA. After passing the Treasury Management course, Tabaka was one of two students selected to join Webster Bank’s competitive internship program, and was subsequently hired by Webster Bank, where she is currently employed.

If you are interested in joining the ranks of successful Southern MBA grads, or hearing more about either the traditional MBA path or the accelerated MBA format, which allows students to complete their MBA degree in just 18 months with combined Saturday and online courses, please contact Dr. Sam Andoh at AndohS1@SouthernCT.edu. He is available to schedule meetings December 12 to 16 at Hotel UOM Buenos Aires.

The School of Business inducted the nineteen newest members of Delta Mu Delta honor society on Saturday, November 23, 2019, at Amarante’s Sea Cliff.

The students and their families were joined by Professors Jim Aselta and Dr. Wafeek Abdelsayed, who serve as the faculty advisers to Delta Mu Delta and who organized the ceremony, and Dr. Ellen Durnin, dean of the School of Business.

Each year the Southern School of Business Zeta Nu chapter of Delta Mu Delta recognizes an honorary inductee, someone who represents the ideals of Delta Mu Delta and who is a friend to the School of Business. This year’s honoree is Lindy Lee Gold.

Gold has been an active and invaluable asset to every organization and community in which she involves herself. She is known for her enthusiasm, her dedication, and her willingness to step up to help. She participates not only as a donor, but takes time from her busy professional and civic schedule to get personally involved in causes and organizations that are important to her. The SCSU School of Business, and especially the Women’s Mentoring and Leadership Program, are fortunate to be among them.

Gold, well-known in the Connecticut State Department of Economic and Community Development, serves as a senior development specialist, a position she had held since 1998. Lindy is responsible for business retention, recruitment, development and expansion.

Paulina Lamot, Delta Mu Delta President; Kacie Velasquez, Vice President; Lindy Lee Gold, Honorary Inductee; Kiersten Snyder, Secretary; Kyle Tuttle, Treasurer

Prior to joining the state office, Gold was director of development and community relations for Mothers Against Drunk Driving, Connecticut State Office. Her professional background also includes work in the travel and investment industries, as well as devoting efforts to directing and coordinating development and renovation of low- and middle-income housing.

Gold’s civic accomplishments are vast, including service on the Gateway Community College Foundation. She also serves on the state board of the Anti-Defamation League; as an associate fellow at Yale’s Pierson College; and on the boards of the Arts Council, the United Way of Greater New Haven and the Jewish Foundation. Additionally, Lindy serves on the Cultural Affairs Commission City of New Haven; Southern Connecticut State University Foundation Board of Directors; the Housatonic Community College Foundation Board of Directors; and Connecticut Health Investigative Team (C-HIT) board.

Congratulations to the 2019 SCSU Delta Mu Delta inductees: Elise Abu-Sitteh, Christianne M. Accurso, Sage Marie Albino, Katia Dutra Astudillo, Alexandra Grace Bucci, Julie Ann Delucia, Esosa Osaro Enagbare, Rudolfo Hernandez-Velaquez, Andrea Gudino, Satchel Christopher Harrell, Justin Paolillo, Alejandro Jaime Quijada, Gabriela Maria Rodriguez, Eldi Shahini, Kari Ann Swanson, Michaela Hart Tiani, Kyle Raymond Tuttle, Katherine Wojcik, and Alexis Marie Young.

 

School of Business Dean Ellen Durnin, far right, participates in the Women’s Power Panel at The Big Connect, New Haven

Dr. Ellen Durnin, dean of Southern’s School of Business, joined three other powerhouse women and moderator Stephanie Simoni of WTNH-TV in a discussion on “Navigating Strategic Partnerships,” part of the Greater New Haven Chamber of Commerce’s annual Big Connect business exposition on November 21 at the Omni New Haven Hotel at Yale.

The panel discussion, modeled after the daytime talk show The View, tackled overcoming personal and professional setbacks, carving out paths that are both rewarding and well-paying, and managing societal expectations that predominantly impact women.

When Durnin first went to college, she said, she chose the traditionally female career path of elementary education. She pointed out that everyone gets a wake-up call in life at some point, and she is grateful hers came early in her career, when, after spending time in an elementary school, she realized that was not the right choice for her. She went back to school and earned her master’s degree in labor relations and later her Ph.D. in business. She started her career in union organizing, and there she learned valuable lessons about conflict resolution and negotiations.

Another panelist, Nancy Butler’s, career was jump-started when she was newly divorced with small children and no high school diploma. She built an asset management and financial planning business with not much more than grit, a willingness to learn, and the knowledge that networking was key. Butler had $200 million in assets under management before she sold her business 12 years ago.

Panelists Alice Turner and Simone Morris were both comfortable in corporate careers until they were downsized. Turner, finding herself unemployed in midlife, was terrified, but found a way to leverage what she’d learned in her corporate life to create URISE, an award-winning nonprofit with an innovative approach to education and economic development, preparing minority youth for careers in STEM fields as leaders, employees, and entrepreneurs. She is focused on bettering the educational experience for Connecticut’s urban youth, and finds immense fulfillment in her pursuits. She’s even talking about going back to school herself, embracing the fact that we are all lifelong learners.

Morris had to overcome her introverted nature to find success in her entrepreneurial career after losing her corporate IT job. She utilizes LinkedIn as a key component in her networking strategy, but admits she is most successful when she gets out from behind her computer. Morris’ current business, Simone Morris Enterprises, is her third LLC and specializes in corporate diversity and inclusion training, career workshops, and success coaching.

Butler and Morris both stress the importance of building name recognition when growing a business. Butler sent out mailings offering her services as a public speaker, and reached out to other local professionals with an offer to buy them lunch. But she cautioned, “You can’t build a business quickly by seeing one person at a time. You need to get in front of a lot of people.” Their seats on the Women’s Power Panel show these successful women are still practicing what they preach by getting in front of a crowd.

Durnin, in her role as the SCSU School of Business dean, is used to interacting with strong personalities, including faculty members and her Business Advisory Council, two groups who are valued for their strong opinions. She admits it can be difficult managing a group of people with differing priorities and opinions, but knows that by digging deeply, connections can be made. Durnin also touched on the importance of not only managing down, but managing up. She mentioned two supervisors from her past, one who wanted a high level overview of a topic, and the other who needed every detail. She says it’s critical to know what your boss needs and how they need it delivered for both your success and theirs, adding, “Managing your boss is a critical skill for navigating strategic relationships.”

Students Timothy Epps, Zari Williams, and Wendy Ann Santillan talk with business etiquette expert Karen Hinds.

Dean Ellen Durnin and the SCSU School of Business recently hosted the annual Business Etiquette Dinner in the Adanti Student Center Ballroom. Nearly 150 business students, faculty, and staff attended this popular event.

Sponsored by Marcum, LLC, the event featured keynote speaker, Karen Hinds, founder and Chief Executive Officer of Workplace Success Group. Hinds has an impressive list of corporate clients as well as being a regular contributor on television and radio. She is also the author of five books, the most recent being Get Along, Get Ahead: 101 Courtesies for the New Workplace; Networking for a Better Position & More Profit; and A Young Adult’s Guide to the Global Workplace.

Hinds presented an interactive experience, first talking students through a mocktail networking portion of the evening, and later an immersive professional dinner.

During mocktail hour, Hinds covered a number of topics including where to position nametags, which hand to hold a drink in, how to properly shake hands, how to enter and exit a conversation, and how to deny a drink graciously. The latter she stressed heavily saying that, in interview situations, drinking while out with future employers is never a good look.

With the networking portion of the evening out of the way, the dinner — which featured proper etiquette for both Continental and American dining — delved into the proper way to drink soup, butter bits of bread, and signal to wait staff the enjoyment of a meal.

Outside of the proper ways to eat, the dinner also went over proper use of utensils and napkins, how to pass the salt and pepper shakers (always together), and how to properly excuse oneself from a table.

Although proper etiquette is important, perhaps the most important piece of advice given to students by Hinds was to focus more on the interview and networking opportunity than the meal. This includes ordering foods that are easy to eat with utensils, never taking a to-go bag, and possibly even eating before the actual dinner itself. In professional situations, the food isn’t the main focus, business is.

From “Where do I put my bag or purse?” to “What do I do if I spill something on my host?”, students had a chance to ask Hinds all of their questions to ensure a smooth dinner when the opportunity arises.

Employers frequently mention soft skills as an area where recent graduates fall short. The School of Business is committed to supporting students’ growth in these critical areas with programming and resources. By practicing networking and professional dining in a real-life situation, SCSU students can become more comfortable in the situations they’ll encounter in the workforce as well as in their personal lives.

 

Story by Goldy Previlus

School of Business Dean Ellen Durnin with Mike Haggerty, Haggerty Financial Partners (left), and Richard Dyce, Director of Operations, Amazon (right)

School of Business Dean Ellen Durnin and the Southern Connecticut State University Business Advisory Council hosted the 2nd annual Business Leadership Breakfast on Wednesday, October 2, 2019, at the New Haven Lawn Club. SCSU President Joe Bertolino was in attendance, along with 150 key members of the Greater New Haven business community.

Sponsored by Haggerty Financial Partners, the event featured a keynote address by Richard Dyce, Director of Operations for Amazon’s North Haven Fulfillment Center on the topic “Regional Economic Development: Investing in the Local Community.”

Dyce, who was introduced by North Haven First Selectman Mike Freda, captivated the audience with a discussion on Amazon’s beginnings and its successful customer-focused business model, and detailed how it manages the incredible feat of getting product to our doorsteps in two days or less.

The popular Business Leadership Breakfast is an important component in building the relationships between industry and education to prepare graduates for both current job opportunities as well as jobs of the future. SCSU School of Business is pleased to bring together all parties for the benefit of the region’s economy.

Ellen Durnin, dean of Southern Connecticut State University School of Business, is pleased to welcome Kevin Burke and Lauren Tagliatela to the Business Advisory Council.

Durnin said about the importance of the BAC, “The Business Advisory Council serves a critical role in connecting the School of Business to the business community. The BAC members provide connections, internships, and employment opportunities for students; they advocate for the School of Business in the community; and they are key partners in fundraising efforts for strategic initiatives.”

Kevin Burke is a senior vice president and Market Executive for the Wells Fargo Commercial Banking in Connecticut and NY Capital Region. He manages commercial banking division that develops and maintains business relationships with companies with annual revenues greater than $5 million. Burke’s team has offices in Albany, N.Y., and Greenwich, Hartford and Shelton, Conn.

Burke started his banking career in 1991 and, before joining Wells Fargo, had a long and impressive career utilizing his talents at Consolidated Asset Recovery Corporation, a subsidiary of Chase Manhattan Bank; Shawmut Bank; and Fleet Bank, a successor to Shawmut.

Burke, a U.S. Army veteran, earned a B.A. from Fordham University in New York; an M.A. in international relations from Boston University in Heidelberg, Germany; and an MBA in finance from the University of Connecticut in Storrs.

Burke is an active member in the community. He is the chairman of the Gateway Community College President’s Council, and immediate past chair and board member of the Shubert Theater in New Haven. In addition, he is a member of the board of overseers of the Bushnell Theater in Hartford.

Burke and his wife have two daughters and reside in Guilford, Conn.

Lauren Tagliatela joined Franklin Construction, a family business founded by her great-grandfather over a century ago, in 2006. She serves as the chief community officer for Canal Crossing at Whitneyville West and Franklin Communities, managing a total of 1,200 apartment homes in the Greater New Haven region. She is responsible for marketing, social media campaigns, online reputation analytics, resident engagement, conflict resolution, budgeting, and creating design concepts for future apartment communities.

Born and raised in Wallingford, Conn., Tagliatela currently resides in North Haven with her wife and twin boys. She graduated from Boston University in 2002 with a B.S. in journalism, a concentration in photography and minor in women’s studies. In 2017, she received her MBA with high honors from Albertus Magnus College, with a concentration in marketing and leadership.

Currently, Tagliatela is serving on the Board of Directors for the Hamden Regional Chamber of Commerce.

Durnin said, “Both Kevin and Lauren bring experience, knowledge, and passion to their roles as new BAC members. I am pleased to welcome them to my advisory council, and I look forward to continuing our progress of building bridges with the business community.”

 

The Greater New Haven Chamber of Commerce (GNHCC) will award Ellen Durnin, Ph.D., dean of Southern’s School of Business, with the with the Leadership Center Alumnus Award at the Annual Leadership Awards Luncheon on September 26, 2019.

The Alumnus of the Leadership Center Award honors an exemplary leader and graduate of the Leadership Center. The Leadership Center supports the professional growth of business executives through leadership training and community education.

Durnin was appointed dean of the School of Business at SCSU in 2010. She has served in this role since, excluding 18 months when she served as interim provost for 2016 and 2017.

Under Durnin’s leadership, the School of Business has created the nation’s first Public Utilities Management Program; a Women’s Mentoring Program; a Business Success Center for student internships and professional development; and a Business Advisory Council.

Durnin is also leading the School’s committee to design a new School of Business building that will be the first “net zero” space constructed by the State of Connecticut, and she developed the Business School’s first international partnership with ESPEME University in France. Additionally, Durnin leads SCSU’s Transatlantic Alliance with Liverpool John Moores University in Liverpool, England, providing international research and educational experiences for faculty and students.

Previously, Durnin was the dean of Graduate Studies and External Programs at Western Connecticut State University. While at WestConn, she was a member of the Business Women’s Forum; TBICO, an advocacy organization for women in the workplace; and provided training for corporations such as Boehringer-Ingelheim and Cartus.

Durnin holds a B.A. in sociology from Wagner College, a master’s in industrial and labor relations from Cornell University, and a Ph.D. in business from the City University of New York Graduate Center. Her teaching, research, training, and consulting focus on the areas of human resource management, negotiations and conflict resolution, and work/family balance.

Durnin sits on the Board of Directors of the Greater New Haven Chamber of Commerce, the Board of Director’s for Chapel Haven’s Schleifer Center, and the Vista Life Innovations Economic Development Committee. She was named the Business Community Advocate of the Year by the Hamden Regional Chamber of Commerce in 2013.

The Annual Leadership Awards Luncheon will take place at the Omni New Haven Hotel at Yale, 11:30 a.m. to 1:30 p.m. on Sept. 26, 2019. Tickets can be purchased online at the Greater New Haven Chamber of Commerce.

Christine Stackhouse, '19

Christine Stackhouse, ’19, didn’t know the career path she wanted for herself when she transferred to Southern in the middle of her freshman year. But less than four years later – and after two trips abroad – she discovered her passion for the business world, specifically in the field of marketing.

And today, Stackhouse is a marketing assistant for the New Haven-based law firm of Carmody Torrance Sandak & Hennessey, LLP.

The Terryville resident said she transferred to Southern in the spring of 2016 because Southern was closer to home, and because she was selected for the university’s Honors College. She initially did not declare a major.

“I was a motivated and determined student,” she said. “Neither of my parents went to college, but they were very supportive of me. Things were going okay here. I was doing well and made some friends. I wanted to pursue a people-oriented job and kind of leaned toward marketing.”

Stackhouse was eventually invited to join the School of Business’s Student Ambassador Program, in which she helped conduct workshops for other students on topics such as writing a resume, dressing for success and interviewing for jobs.

“Through that program, we were invited to apply for a business trip during spring break to Japan sponsored by Austin Auger, a Southern alumnus. I was one of three students selected for the trip. It was exciting, but I was also nervous because I had never been out of the country.

“Austin showed us around Tokyo, especially to various businesses. And suddenly, I realized I was on a business trip meeting high-level executives. Who gets to do that? I felt valued and realized I was accomplishing what I wanted to do.”

Stackhouse decided she wanted to try another trip outside the country, and opted to study abroad for a semester (fall 2018) in France at the prestigious EDHEC Business School, located in Nice.

“I didn’t know a word of French, but there were students and professors there from all over the world. The classes were very hard, but I learned a lot. Our education system is quite different, and so are our approaches to developing a marketing plan.

“I came back to the United States having learned so much about myself. But I also started freaking out because I only had one more semester before graduating, and had no idea what I was going to do.”

But she said that the School of Business was instrumental in landing her the job opportunity at Carmody. In particular, she pointed to Patty Conte, School of Business internship coordinator; Sue Rapini, the school’s director of external relations; and Tony Rescigno, former executive director of the Greater New Haven Chamber of Commerce.

Stackhouse said she performs various duties as a marketing assistant with the firm, including social media, coordinating sponsorships and some budgeting. “I also want to be a resource for students and try to connect the company with Southern students,” she said.

“Before I went there, I underestimated Southern because it’s a state university,” Stackhouse said. “But my experience was different from what I originally expected. There are so many opportunities at Southern. You just have to take advantage of them. The school helped me develop both professionally and personally.”

She earned a Bachelor of Science degree in business administration with a concentration in marketing. She compiled a 3.84 GPA and earned departmental honors in marketing, as well as award for performance and leadership in marketing.

Stackhouse said she plans to continue in the marketing field for the foreseeable future, and would eventually like to engage in data analysis and campaign planning. “I like turning numbers into results,” she said.

 

 

 

 

 

 

Left to right: Charlotte McMillan; Justin Paolillo; Patty Conte, Internship Coordinator, SCSU School of Business; Sarah Thompson; Dean Ellen Durnin, SCSU School of Business; Michael Agyeman; Kyle Ballou, Vice President, YNHH; Amber Schultz; Taylor Chisholm; and Kevin Inahuazo (In absentia: intern Alan Duran)

For the first time, Yale New Haven Health has hired eight SCSU School of Business students as summer interns: Charlotte McMillan, Justin Paolillo, Sarah Thompson, Michael Agyeman, Amber Schultz, Taylor Chisholm, Kevin Inahuazo, and Alan Duran.

At Yale New Haven Health, an internship on the business side of the healthcare industry presents opportunities to explore the multifaceted nature of business, finance and information technology in this dynamic field. Interns enjoy exposure to financial reporting, budgeting, systems analysis processes, and billing in one of the leading healthcare systems in the Northeast.

Patty Conte, internship coordinator for the School of Business, says, “We are thrilled that our students have had the opportunity this summer to partner with Yale New Haven Health, a rapidly expanding group of hospitals, specialty groups, and physician networks with a reputation for professionalism and excellence. During their time at YNHHS, our students will be gaining experience in HR, accounting, IT, finance, training and development, and patient experience.

“According to the National Association of Colleges and Employers (NACE), employers reported converting an average of 51.7 percent of their eligible interns into full-time hires. Knowing that statistic, we are hopeful that not only will our students have the chance to learn a great deal about the business side of health care through their internships, but they also might be fortunate enough to someday become a full-time employee of YNHH, one of the most sought-out employers in Connecticut.”

 

 

The sky’s the limit for Gabriel Geist, ’17, and Jack Dowe, ’17, co-founders of FlyReal, a full-service drone marketing and consulting company.

The FlyReal team includes [from left] two alumni of Southern’s School of Business — Gabriel Geist,’17, and Jack Dowe, ’17 — and fellow partners Justin Kegley and José Alvarez de Lugo [missing from photo].

You know your college business course is a standout when it inspires you to launch an actual business. So it was for Jack Dowe, ’17, and Gabriel Geist, ’17, who on April 12, 2017, exited Management 450 — Business Policy and Strategy — and headed to a study room in Buley Library to incorporate their new company.

“How’s that for a founders’ story?” asks Dowe of the resulting enterprise — FlyReal, a marketing and consulting company that specializes in drone video and photography. Based in New Haven, the company works primarily with the real estate industry, but has expanded into general marketing. Soon after taking to the skies, the FlyReal team has completed projects in 12 states for clients that include the KeyBank Foundation and commercial real estate leaders Marcus and Millichap, Cushman and Wakefield, Northside Development, and the NNN Pro Group. “The biggest kick for me is that we are helping to define an entire industry,” says Dowe.

A partnership forms
The FlyReal story began in a classroom — a Saturday session of the aforementioned Management 450, taught by Linda Ferraro, assistant professor of management. All business majors are required to complete the capstone course, which challenges teams of students to “run” a simulated business — a sensor company with about $100 million in initial hypothetical sales. Working online and in the classroom, each team draws on everything learned in previous business courses: accounting, economics, management, marketing, and more to operate their “sensor company” as successfully as possible.

The business-strategy simulation — called Capstone™ — is fittingly challenging. It was originally developed by Capsim for corporate management training, used by companies like Microsoft, General Electric, PwC, and Samsung. “It’s used in quite a few MBA programs,” says Ferraro. “It definitely requires students to up their game.”

Dowe and Geist were placed on the same Management 450 team. The senior business majors hadn’t previously met but had a lot in common — specifically a commitment to their studies. Dowe transferred to Southern from George Washington University in Washington, D.C., where he received a scholarship after graduating summa cum laude from Hamden Hall Country Day School. It had seemed a dream scenario. But the fit wasn’t right, and he made the difficult decision to leave for New Haven.

At Southern, everything fell into place. Dowe was named one of eight School of Business Ambassadors — a leadership-development program — and was invited to Tokyo, Japan, to explore international business through a program led by alumnus Austin Auger, ’78. Dowe ultimately graduated summa cum laude.

Gabriel Geist was a transfer student as well, enrolling at Southern after taking classes at Middlesex Community College. He also studied abroad, spending a semester at the highly regarded EDHEC Business School in Lille, France. As a Southern student, he tutored classmates at the Academic Success Center, completed two tax internships, and served as treasurer of SUMA Marketing (Southern’s chapter of the American Marketing Association) as well as the Accounting Society. He also worked part-time as a ballroom dance instructor —managing his busy schedule and graduating cum laude.

The two dedicated students took Management 450 in their final semester — and they gave it 110 percent. They each worked near the New Haven green, and would sometimes meet for lunch to discuss the project. One day, Geist shared an idea he’d had while studying abroad in France: a drone marketing company.

“The most important thing I learned in Management 450 was to view my learning outside of the context of the classroom,” says Gabriel Geist, ’17, (right) with Jack Dowe, ’17, (center) and Justin Kegley.

Dowe was intrigued and the student teammates soon became real-life business partners. They found an initial investor, purchased the required equipment, and within months FlyReal was open for business.

“The most important thing I learned in Management 450 was to view my learning outside of the context of the classroom,” notes Geist. “I give credit to Linda Ferraro and her discussion-based learning style for our success in developing our business idea.”

Their former professor is thrilled but not surprised to learn about FlyReal. Dowe and Geist did well in the class, ending the business simulation with more than $400 million in hypothetical sales over eight simulated years — a 300 percent increase. “Both are extremely intelligent and exceedingly professional,” she says. “Jack [Dowe] has the ability to unite people around a common purpose. He has great energy and enthusiasm — and a level of curiosity that inspires him to ask questions without fear,” says Ferraro.

Her opinion of Geist is equally telling. “Gabe is extremely thoughtful and analytical. He integrates information so well and is also curious, but in a less extroverted way.” They are, she notes, a good team.

Which leads us to today. Challenges remain — including balancing the demands of holding traditional corporate positions while running their own business. Dowe is a multi-family analyst at M&T Realty Capital Corporation and Geist is an international tax associate with RSM US, where he previously interned.

They are also entrepreneurs. As managing partners at FlyReal, they work alongside partners José Alvarez de Lugo, director of business development, and Justin Kegley, creative director, who pilots the drones.

Dowe and Geist say the opportunity for future success is their ultimate inspiration. They hope to expand FlyReal’s focus and work with hotels, resorts, golf courses, and more. They also would like to segue into industrial applications such as mapping, zoning, and surveying.

“Right now, drones are largely for hobbyists,” says Dowe. “But in 10 years, every industry is going to have an application for a drone.” He pauses, then asks a hypothetical question: “When that time comes, who is going to have a platform of FAA- [Federal Aviation Administration] certified, experienced drone operators — one that is large enough to meet that huge need? There will be very few. And if you can be one of the top 10, you’re all set.”