New Help Desk Services and Hours

New Help Desk Services and Hours

help articles password reset and chat are available

We are excited to announce that our Help Desk support has been extended! 

New ways to receive support:
  • Self-help knowledge base
  • 24/7 phone support
  • 24/7 live chat support
  • 24/7 service request form
Services available to students, faculty, and staff:
  • IT provided services (email, wireless, etc.) support
  • Technical support
  • Learn 9 (Blackboard) support
    • Browser, plugin, content navigation, course tool navigation, and general course administration
    • Student questions related to the course content will be directed to the instructor
Reach us the same way:

Website: http://helpdesk.southernct.edu
Telephone: (203) 392-5123
Walk-In: First Floor – Buley Library
Email: helpdesk@southernct.edu

Emergency classroom technology issues will continue to be dispatched by on-premises IT with a 5 minute response expectation.